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uncomfortable , riding position is forcing you to lean forward too much, no ridden mileage on the app, no high-sounding anti-theft alarm,

Hello Denis,

I’m sorry to hear that the bike is not comfortable for you, but we could have a solution though. We discussed with the engineering team how we could, most efficiently and without big costs, improve the comfort of our bike.

You can replace the stem by another one. If you would like to replace it with a longer one, you may also need to replace the brake cables so they are not too short. You can also turn your sporty Cowboy bike into a comfortable city cruiser with a different handlebar. You can find our recommended picks on 

Furthermore you find back the ridden mileage by tapping on the Cowboy icon on the top left of your screen and going in to the "trips history" menu.

To conclude we are always working on improvements for our bike, so thank you for your feedback regarding the theft alarm. Do know that you can enable theft notifications and activate the find my bike option in case of theft. Feel free to reach out if you have any further questions.

The Cowboy Team
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