Cowboy E-Bike Customer reviews

• Alexander ★★★★★

  Düsseldorf Oct 22, 2020 Cowboy 3

  I really like the design. The weight is nice and it rides very good in the streets. One negative point after 1000+ km is, when i start riding from standing is that when i paddle to hard, the motor gives a weird sound. My solution to this is to kick the bike so its roll a little then start paddling but it feels not natural. Then the motor works fine. Maybe a problem with my motor but i wasn’t in service until now. I ride everyday round about 68km in my job. The support from the motor in flow is very good. The app works fine, also i didn’t use it much because i didn’t find it practical for me, to get to my Handy to activate my bike. I turned the Autodetection on and most of the time it works. What i would like to have is more control over the Auto Power Off Mode. 5 minutes is often to short but 10 is to long. I would like to have a minute scale maybe where i can enter a precise Value. Overall a really nice product.

  Cowboy Antwort

  Hello Alexander,
  
  Thank you for your feedback. It is great to hear that you are happy with your Cowboy bike 🤠
  
  Please send us the video of the sound your motor makes via chat or at hello@cowboy.com. Our support team will investigate the problem and look for a solution to make the extra kick not unnecessary 😉
  
  Have a good ride!
  The Cowboy Team

Erfahre mehr